Please be aware of our Cancellation Policy to avoid any unnecessary charges and/or to maintain your current weekly standing appointment

24 hour notice is required for Cancellation of Therapy Sessions

We reserve the right to charge $50 as and for an appointment not canceled within 12 hours due to sickness or any other circumstance.

We reserve the right to remove your weekly appointment from the schedule if the appointment is canceled two times within a given month, for inconsistent therapy attendance or for any other reason at our discretion.

NO SHOW (Not attending an appointment without notice and/or proper cancellation):  There is a $50 charge for Not Showing for a scheduled appointment.  A NO SHOW may  result in the removal from the Therapy Schedule (at our discretion). 

We do not re-schedule new Patient Evaluations if the first scheduled appointment was a NO SHOW

PLEASE NOTE:  Three (3) or more NO SHOWS:
$80 charge (non-refundable) upon the 4th NO SHOW appointment and any NO SHOWS thereafter. 

A NO SHOW may result in the removal from the Therapy Schedule (at our discretion). 

IMPORTANT! We do not hold appointments if your child is unable to attend Therapy consistently.

If you go out of town for more than one week of missed session(s) or for any extended period, you may lose the appointment spot on our Therapy Schedule.  Upon your return, we will work with you to schedule therapy with the appointments we have available at that time.  

We do not guarantee your previous appointment day and times will be available.

If your child becomes sick the morning of your Therapy appointment we ask that you contact your Therapist immediately via text so they are aware.  If your child goes to bed sick, please text your therapist the evening before your appointment.

You may also call the office to cancel 770-410-7719

Please Note:  To help avoid canceling your child’s therapy, teletherapy sessions are always available!

Cancellations are best received by texting your Therapist directly but can also be canceled by calling our office (24 hours prior to the scheduled appointment time) and leaving a voice mail 770-410-7719.  Therapy sessions cancelled with proper notice (24 hours) will not be charged a cancellation fee.

Saturday appointments since our front office is closed on Saturday(s), please cancel directly with your child’s Speech Therapist; however, you can also call the office and leave a voice mail 770-410-7719.

Weekly Appointment(s) – Therapist Coverage
As a health insurance requirement for medically necessary therapy treatment, your child’s Therapy is guided by a Plan of Care. In general, it is our intention that your child’s weekly therapy will be provided by the same Therapist(s) each week; however, when the Provider you normally work with is not available (i.e. unexpected sickness or for any reason), we will continue to provide therapy services under the Plan of Care with one of our other, qualified Therapist(s).  Since canceling Therapy is not recommended and is not supported by the Plan of Care, we will never choose to cancel an appointment when we have a qualified Therapist available to provide therapy to your child.   Please know, the Therapy we provide is collaborative and our team diligently works together in therapy preparation to assure we provide superior care to the families we serve.

We realize an unexpected change of Therapist may feel a little different, but we assure you that your child’s therapy remains at the forefront and the covering Therapist is prepared to provide your child with a quality therapy session!

Alternative Appointment Option for Therapy appointments:  If commitment to recurring weekly appointments is not preferred or manageable, weekly appointments are available.  We offer parents the opportunity to call our office and request an appointment within the week.  We can offer you an appointment based upon availability for that week.

Please help us to serve you better by keeping your scheduled appointments.